Terms & Conditions

1. Company Information

• Company: Rico’s Slushies Ltd
• Company number: 14086296
• Registered office: 20–22 Wenlock Road, London, N1 7GU
• Registered in: England and Wales
• Email: info@ricoslushies.co.uk
• Telephone / WhatsApp: 07842 674718
• Website: www.ricoslushies.co.uk
• Operational premises: Collection and delivery locations are confirmed as part of your order. Our registered office is not a walk-in retail or collection address.

2. Our Products & Services

We provide a range of products and services, including:

• Non-alcoholic slush machine hire
• Slush machine hire with non-alcoholic syrups suitable for customers who choose to add their own alcohol
• Popcorn, candyfloss, waffle, hot dog and ice cream equipment
• Event catering, staffed services and pop-up setups
• Schools & PTA packages
• Weddings & celebrations
• Corporate events and workplace functions
• Festivals & community events
• Food and non-alcoholic drink orders (online, collection or delivery)
• Commercial machine leasing
• Wholesale and stockist partnerships (Ice Rush)
• Equipment and parts sales
• Slush machine servicing, diagnostics and repairs

We do not sell, supply, prepare, mix, pour or serve alcoholic beverages.

3. Bookings & Order Confirmation

• Orders and bookings can be made via our website, approved ordering platform, by phone, email or in-store.
• A booking is confirmed once accepted by us, payment has been received (where required) and a confirmation has been issued.
• You must provide accurate event details, delivery addresses, contact information, and your selected equipment, flavours and quantities.
• Any changes to a booking require our agreement.
• We may decline an order if it cannot reasonably or lawfully be fulfilled. Payments for declined orders will be refunded.

4. Pricing & Payments

• All prices are in GBP (£) and include applicable VAT (where applicable).
• Full payment is required for machine hire and event bookings to secure your date. We do not operate a deposit-only booking system for standard hires or events.
• Delivery and collection charges vary by postcode and are shown in your booking total before you pay.
• Additional charges may apply for delivery, overnight collection, extended hire, staffing, additional consumables and selected syrups.
• Our standard overnight next-day collection charge is £40 (where selected).
• A glycerol-free syrup surcharge of £50 applies where selected and disclosed.
• Commercial leasing may require a security deposit (standard £250) under a separate agreement.
• Confirmed prices will not be changed without a lawful basis or your agreement.

5. Cancellations & Refunds

General

• We do not offer voluntary cancellation of confirmed date-specific event or machine hire bookings.
• Qualifying date-specific services may be exempt from the statutory 14-day change-of-mind right.
• Where cancellation is accepted or a statutory right applies, any charge retained will be fair and proportionate, considering work completed, reasonable losses and costs avoided.
• You retain statutory rights for other goods and services (e.g. equipment purchases, non-event items).
• Different cancellation rights may apply to equipment-only hire, distance-sold goods and certain services. The cancellation information shown before payment will reflect your actual contract.

Refunds may be given if:

• A product is faulty (upon inspection).
• A service is not delivered due to our error.
• We cannot provide an accepted service and no suitable alternative is agreed.

Refunds will not be given for:

• A change of mind.
• Events cancelled within the agreed notice period.
• Misuse or damage caused by the customer.

Where a cash refund is due under law, we will refund using the required payment method and statutory timeframe. A voucher is optional and only by agreement.

6. Rescheduling & Changes

• You may request to change your event date rather than cancel.
• We request at least 48 hours’ notice where reasonably possible.
• Changes are subject to availability and written confirmation.
• Changes involving additional equipment, staffing, travel or other costs may require an additional payment.
• If no alternative date can be agreed, the cancellation provisions and statutory rights will apply.

7. Online Food & Drink Orders

• We offer selected food and non-alcoholic drinks for online ordering, collection or delivery.
• Please check your order details carefully before payment.
• Freshly prepared and rapidly perishable food may be exempt from the 14-day change-of-mind right.
• You retain statutory rights where food is unsafe, incorrect, faulty or not supplied as agreed.
• Food and drink availability, preparation times and delivery arrangements will be communicated where applicable.
• We do not sell or deliver alcohol.

8. Delivery & Collection

• Machine hire includes setup and standard collection service activities. Delivery and collection transport charges are calculated for your postcode and reflected in the displayed booking total before payment.
• Optional next-day collection adds £40 where selected and available. The final amount will be included in your checkout summary.
• Please provide a safe, level, covered position, suitable power, and accurate access/parking information. Inform us of restrictions before booking.
• Delivery, setup and collection windows are confirmed in your booking confirmation. Delays caused by inaccurate information or lack of access may incur reasonable additional charges.

9. Machine Hire & Equipment Use

• Equipment remains the property of Rico’s Slushies Ltd at all times.
• You must follow the operating instructions provided, keep the equipment in a safe position and not move, open or modify machines.
• You are responsible for loss of or damage to equipment during the hire period beyond fair wear and tear.
• Estimated servings are based on the stated cup volume and prepared slush quantity. Figures are not an unlimited-drinks guarantee.

10. Equipment Faults & Support

• If equipment does not work as expected, contact us straight away on 07842 674718 so we can help or arrange a replacement where possible.
• Do not attempt to repair equipment yourself.
• Where equipment fails due to our error and cannot be resolved, you are entitled to an appropriate remedy, which may include a refund.

11. Events, Catering & Staffing

• Optional attendants serve non-alcoholic refreshments and support agreed equipment operation only. Staff hours and duties are confirmed in the quotation.
• Event packages state the equipment and approximate servings included. Additional stock or equipment must be ordered separately.
• Event organisers are responsible for venue permissions, licences, insurance, access and power unless we agree otherwise in writing.

12. Customer-Supplied Alcohol

• Cocktail-ready packages supply a slush machine and non-alcoholic cocktail-ready syrup. Alcohol is not included.
• If you choose to add alcohol, you must supply and add it yourself after handover, following the manufacturer’s instructions and applicable venue and licensing requirements.
• Rico’s Slushies does not sell, supply, transport, mix, pour or serve alcohol. Our staff do not handle or serve alcohol.
• You are responsible for ensuring alcohol is only served lawfully and responsibly, including to people aged 18 or over.

13. Food Safety & Allergens

• Check ingredient and allergen information before ordering. If you need help identifying allergens, contact us before completing your purchase.
• Our products may contain or come into contact with common allergens.
• Store and serve food and drinks as instructed.

14. Glycerol & Children’s Safety

IMPORTANT: Slush drinks containing glycerol (E422) should not be given to children under seven. Children aged seven to ten should consume no more than one 350ml glycerol-containing slush drink per day. Free refills should not be offered to children under ten.

• Selected glycerol-free syrups are available where advertised. The price and availability will be confirmed before payment.
• Organisers of children’s events and schools should provide adult supervision and communicate age and allergen restrictions to anyone serving.

15. Commercial Machine Leasing

• Commercial machine leasing is available to eligible businesses under separately agreed written terms. Rental period, monthly payments, security deposit, equipment ownership, maintenance and end-of-term options are confirmed in your quotation and lease agreement.
• Any illustrative sales or profitability figures do not guarantee returns. Tax treatment depends on individual circumstances; seek independent advice.

16. Wholesale & Stockist Partnerships

• A stockist arrangement begins only once we approve your application and both parties agree a written commercial supply agreement covering equipment, stock, storage, food safety, payments and termination.
• Earnings calculators show illustrative gross profit only. Sales volumes and returns are not guaranteed.

17. Equipment Sales & Parts

• Please check machine make, model and serial number before ordering. We will describe known compatibility and whether each part is new, used, original or a compatible alternative.
• Your statutory rights for faulty or misdescribed goods are not affected.

18. Machine Servicing & Repairs

• Submitting a repair or service enquiry does not authorise paid work. We will explain any call-out, inspection, travel, labour and parts charges before you approve them.
• Service prices cover only the listed standard service tasks. Travel and call-out costs, diagnostic inspections, replacement parts, refrigerant work, testing and additional labour may be charged separately if applicable and agreed before work.
• We will confirm parts and labour charges for your approval before fitting any extra components.
• Any guaranteed repair or replacement timeframe applies only where expressly confirmed in a signed commercial service agreement, subject to its stated conditions.

19. Service Appointments

• Appointment times are agreed with you and confirmed in writing.
• Please ensure the machine is accessible, switched off when requested and that a responsible adult is present.
• We will provide a written service summary identifying findings, work undertaken, parts used and any further recommendations.

20. Corporate Bookings

• Corporate bookings may be subject to a written quotation setting out equipment, staffing, servings, timings and charges.
• The person making a corporate booking confirms they are authorised to do so on behalf of the organisation.

21. Photography & Promotional Content

• We may photograph equipment and event setups. We will only use identifiable images of guests or customers for promotional purposes where an appropriate lawful basis and required permissions are in place. Particular care is taken with images of children.
• Any logo or artwork you provide for a bespoke order must be authorised for that use. We will use it only to deliver the agreed service unless further permission is provided.

22. Privacy & Marketing

• We use your personal information to deliver your order or booking and to respond to enquiries. See our Privacy Policy for details of lawful bases, retention and your rights.
• We will only send marketing where you have opted in, and you can unsubscribe at any time. Booking confirmations are service messages and are sent regardless of marketing preferences.

23. Website Use & Intellectual Property

• Content on our website, including text, images and logos, belongs to Rico’s Slushies Ltd or its licensors and may not be copied without permission.
• We aim to keep the website accurate and available but cannot guarantee it will be uninterrupted or error-free.

24. Liability & Complaints

• Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited by law.
• We are not responsible for losses that were not reasonably foreseeable or that result from your failure to follow instructions.
• If you are unhappy, please contact us at info@ricoslushies.co.uk or 07842 674718 and we will try to resolve your complaint promptly.

25. Governing Law

These terms are governed by the law of England and Wales. You may bring proceedings in the courts of England and Wales, or in Scotland or Northern Ireland if you live there.

26. Changes to These Terms

Terms & Conditions effective 8 November 2026. This version applies to new accepted orders and bookings from its effective date; earlier bookings retain their applicable contractual terms, subject to law.

27. Statutory Cancellation Form

Where you have a statutory right to cancel, you may use this form (you do not have to). Complete and return it only if you wish to cancel the contract.

To: Rico’s Slushies Ltd, 20–22 Wenlock Road, London, N1 7GU, info@ricoslushies.co.uk
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*] / for the supply of the following service [*],
Ordered on [*] / received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date.
[*] Delete as appropriate.

28. Contact Details

Rico’s Slushies Ltd | Company No. 14086296 | Registered in England and Wales | Registered office: 20–22 Wenlock Road, London, N1 7GU | 07842 674718 | info@ricoslushies.co.uk